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At Play Cinemas, we value your privacy and are committed to protecting your personal information. This policy outlines how your data is collected, used, and protected across all Play Cinemas channels.

Information Collected

Play Cinemas collects information necessary to deliver its services, including:

  • Personal details: name, email, mobile number, gender, nationality, and date of birth.
  • Transaction data: movie title, showtime, cinema location, ticket quantity, payment amount, and payment type.
  • Payment data: processed securely through authorized gateways using SSL encryption. Play Cinemas does not store or retain full card numbers, CVV codes, or expiry.
  • Technical data: IP address, device type, browser, and session activity for system optimization and security.
  • App permissions: access to location and camera (with user consent) for nearby cinema suggestions and QR code scanning.
  • Contact details: used to send tickets, receipts, confirmations, essential updates, and to manage feedback and support.

Use of Information

Collected data is used to:

  • Process bookings and payments.
  • Deliver tickets, receipts, and confirmations.
  • Manage guest feedback and support.
  • Improve services, user experience, and system performance.
  • Conduct analytics, reporting, and operational improvements.
  • Share relevant offers, promotions, or service updates.

Information Sharing

Play Cinemas does not sell or trade personal information.

Limited data may be shared with authorized service providers such as payment gateways, communication partners, and application providers, under strict confidentiality and data-protection terms.

Children's Privacy

Play Cinemas does not knowingly collect personal data from individuals under 13 years of age.

Cookies and Analytics

Cookies and analytics tools help improve functionality, performance, and personalization of Play Cinemas platforms.

Data Security

Play Cinemas uses strong administrative, technical, and physical safeguards to protect personal information. While high standards of protection are maintained, complete digital security cannot be guaranteed.

Policy Updates

Play Cinemas may revise this Privacy Policy at any time.

Changes take effect upon posting on official platforms.

Feedback or inquiries may be sent to [email protected]

Contact Information

For privacy-related queries or data requests:

Email: [email protected]

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