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At Play Cinemas, we are committed to protecting the privacy of your personal data and handling it in accordance with the highest security standards and applicable regulations. This policy outlines the basis for processing the data we collect from you or that you provide to us through our digital platforms and websites.

Information We Collect

Play Cinemas collects the information necessary to provide its services, including:

  • Identity and Contact Data: Full name, email address, mobile number, gender, nationality, and date of birth.
  • Booking and Transaction Data Movie details, showtimes, cinema locations, number of tickets, and payment amounts.
  • Payment Data: Financial data is processed via licensed and encrypted (SSL) payment gateways. Legal Disclaimer: Play Cinemas does not store sensitive credit card information, such as full card numbers or Verification Codes (CVV).
  • Technical Data & PermissionsIncludes Internet Protocol (IP) address, browser type, and device identifiers. We also request access to Geographic Location (to suggest the nearest branch) and the Camera (to scan QR codes) based on explicit user consent.

Use of Information

The collected data is used for the following purposes:

  • Processing bookings and completing payment transactions.
  • Issuing and delivering e-tickets and purchase receipts.
  • Managing guest feedback and providing necessary technical support.
  • Conducting statistical analysis to develop operations and enhance user experience.
  • Sending promotional offers and service updates (if opted-in).

Information Sharing

Play Cinemas is committed to not selling or trading your personal information with third parties. Limited data may be shared with authorized service providers (such as payment gateways and technical support partners) to ensure service delivery Play Cinemas shall not be held liable for any violations committed by these parties without its knowledge, whether intentionally or through negligence on their part , under strict data protection and confidentiality agreements.

Children's Privacy

We do not intentionally collect personal data from individuals under the age of 13. We are committed to deleting any data proven to be collected from this age group without parental consent.

Cookies

We use cookies and analytical tools to improve website functionality and personalize the user experience across our platforms.

Data Security

We implement strict technical and administrative measures to protect your data. While we strive to maintain the highest security standards, the nature of electronic data transmission does not allow for a guarantee of absolute protection against all cyber risks.

Policy Updates

We reserve the right to amend this policy at any time. Amendments become effective immediately upon being posted on our official platforms.

Contact Information

For privacy-related queries or data requests:

Email: [email protected]

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